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(1) Right of withdrawal

You can withdraw your order in writing (e.g. by post, fax or E-Mail) within 14 days of placement without further explanation. For that you can use the model withdrawal form at § 3.4.

The deadline for withdrawal starts with the receipt of the goods at the earliest and not before you receive FraP Metall's general terms and conditions. You can ensure being within the two week limit by withdrawing your order in time.

For withdrawing your order please contact:

 

FraP Metall GmbH

Triftstr. 21 b

 D - 16348 Wandlitz

Online:

http://www.fmg-holzverbinder.de

or by mail: shop@fmg-web.de

 

(2) Implications of withdrawal:

If an order is withdrawn successfully, both the received goods and payments including interest for example, (or any other benefits) are to be returned, exception: the consumer has expressly opted a type of delivery other than the least expensive type of standard delivery offered by the trader, so the supplementary cost has not be required to reimburse by the trader.

If the returned goods and/or benefits are returned damaged or only in part,  the customer is liable for compensation. Goods are excluded from compensation claims if the damage occurred during a quality inspection carried out by the customer. The customer can avoid compensation liability by treating the received goods carefully and by refraining from any action that diminishes their value.

The goods have to be sent within 14 days after withdraw to:

FraP Metall GmbH & Co. KG

Triftstr. 21 b

D-16348 Wandlitz

The customer is obliged to bear the costs for the return of the goods, if they correspond to those ordered and if the value of the goods to be returned does not exceed € 40. Otherwise the goods can be returned free of charge.

Any payment obligations have to be fulfilled within 30 days after confirming the withdrawal from the order. For the repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise. We may refuse payment until we have received the goods, or until you have demonstrated that you have returned the goods.

 

(3) Exemptions from the right of withdrawal

The right of withdrawal does not apply to goods produced to the customer's specification delivered within the framework of a distance contract and to commercial customers. Customers who enrolls with VAT No. excepts, that they registered as commercial customer and without right of withdrawal.

 

(4) Model withdrawal form

If you wish to withdraw from the contract, please complete and send back to us via email, fax or post as follows:

To FraP Metall GmbH & Co. KG

    Triftstraße 21b

    D-16348 Wandlitz (and if necessary fax.no and email-adress):

 

I/We (*) hereby give notice that I/We (*) withdraw from my/ our (*) contract of the sale of the following goods:

 

Ordered on (*)/received on (*)

Name of consumer(s)

Adress of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate

End of instruction


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